CONNECT HELPLINE: 0808 800 1212
DH@Touchstone: 0113 249 4675
DIAL HOUSE: 0113 260 9328
BSL icon - British Sign Language

Single Blog Title

This is a single blog caption

Using listening and support services as a young person

By Hannah, who began using our services aged 18 after leaving children’s mental health provision

Listening and support services have been there for me when I have felt hopeless and unable to cope. When it’s late at night, living on the outskirts of the city, it becomes almost impossible to access services.

I can’t drive, neither can my mum. Buses and trains go every hour and stop running making it difficult to get home. This is where the listening and support services such as the Connect helpline and Dial House play their part. I either talk to somebody on the Connect helpline over the phone or I access online support on their website. If Dial House offer me face-to-face support then they also provide me with a taxi ensuring that I can get there and back and stay safe without any cost.

Teen Connect will now offer this valuable emotional support to young people in Leeds between 6pm and 2am every night

Sometimes I don’t feel like visiting Dial House and having face-to-face support as I am already tired, emotionally and physically. I need sleep but can’t sleep because there are too many thoughts going round in my head or something is worrying me. I want to stay in bed, in my pjs and not move. I can talk to Connect over the phone whilst in bed. I can use my laptop to access their online support in bed.

Talking over the phone, online or face-to-face is not easy. Some days I know how I am feeling. Other days I don’t and struggle to express myself through talking or typing and thinking alone. I work this through with the Connect worker on the other end of the phone or online and we figure out how I am feeling together. On many occasions I continue talking to Connect until I feel that I can no longer stay awake.

Struggling to keep my eyes open, I say “I think I’m going to sleep now”. I am given the reminder that I can contact Connect or Dial House again tomorrow night. I thank them. The words “goodbye” and “night” are exchanged before my eyes fully shut.

Hannah started using the Connect helpline and Dial House at the age of 18 after leaving CAMHS.

I haven’t needed to use it as frequently over the last few years. Although, recently I had been struggling and I contacted the Connect helpline and I am so glad that I did. Everyone has bad days.

The Connect helpline is expanding and on1st June the Teen Connect helpline will be open. Teen Connect is just like the Connect helpline, but for 13

-18 year olds only, with staff who have been trained to work especially with children and young people. When you ring the helpline number you will be asked whether you want the Teen Connect or Connect service.

Before I accessed CAMHS, younger teenage me wishes that I knew about listening and support services and had someone I felt I could to talk to but I didn’t. I wasn’t even aware of ChildLine. I kept everything to myself and I was trying to manage my emotions alone. Teen Connect will now offer this valuable emotional support to young people in Leeds between 6pm and 2am every night. Teen Connect will listen, care, and not judge.


Accessing Teen Connect:

 You can access online support at

(The box will appear green if online, red if offline)

Or you can call us for free on 0808 800 1212 to request telephone support from either the Connect Helpline (18 years +) or Teen Connect (13 -18 years)

To request support via text – send a SMS to 0771 566 1559 and someone will get back to you to arrange a phone or online chat session. 

Find Teen Connect on Facebook: or Instagram @lslcs_teenconnect


Other helplines and resources:

Childline  – call 0800 1111 to access their online support

MindMate Leeds provides a range of resources and information for children, young people, parents/carers and professionals about mental health and services in Leeds