CONNECT HELPLINE: 0808 800 1212
DH@Touchstone: 0113 249 4675
DIAL HOUSE: 0113 260 9328
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Dial House

Dial House

Covid-19 updates:

Following recent easing in government coronavirus restrictions and our own thorough risk assessment process, Dial House will be opening for face-to-face visits across each night that the service is open from Friday 4th June. There may still be nights, initially, when we only offer remote support, as we ease back into our face-to-face offer; but through June we will get back to a firm offer of face-to-face support every night we’re open.

Dial House is open 6pm–2am on Mondays, Wednesdays, Fridays, Saturdays, and Sundays. Whilst we begin to offer face to face supports back in the building, we will continue to offer remote supports, by phone or video (Zoom) in line with our risk assessment of how many people we can currently have safely in the building at one time. From 1st April, we have had three workers each night on shift supporting our visitor and callers as well as a coordinator. From 4th June, we will have two support workers in the building offering face-to-face supports and one support worker continuing to offer remote supports, until such time that restrictions are relaxed once more, and all workers can be in the building together. When you call to request support, we will ask you what kind of support you would prefer. (We will be consulting with our visitors about whether we should continue to offer Zoom supports, post-pandemic.)

Due to a continuing need for caution and safety, visitors will be invited to stay in the building for a maximum of 90 minutes and leave before the next visitors arrive. Masks still need to be worn in the taxi and the building, unless you are exempt, and we will take your temperature and ask that you sanitise your hands on arrival, whilst keeping 2m apart.

We will continue to pick up the telephone all night (this is a temporary change from our usual practice of only taking referral calls up to 9:30pm). That means you can call us all night on 0113 260 9328 and we will arrange some support for you if we are able to. (Alternatively, text us on 07922 249 452).

For more information, please contact Simon Richardson, Acting Dial House Manager on 0113 260 9328 (office hours Monday, Tuesday, and Thursday), or email

Video Support if you wish to receive video support from us, please install the Zoom app on your phone or tablet (sometimes called Zoom cloud meetings). You do not need an account as we will text you a link to the meeting at the time of support. Watch the video below for details on how to use Zoom with us.

Dial House is a place of sanctuary open 6pm–2am every Monday, Wednesday, Friday, Saturday and Sunday evenings (when other services are closed). Visitors can access Dial House when they are in crisis, relax in a homely environment and have an hour of one-to-one support from the team of Crisis Support Workers.

At Dial House, we have a family room so parents in crisis can bring children with them. We transport visitors to and from the house by taxi to ensure their journeys are safe and comfortable.

We can also support deaf visitors using BSL.

We work regularly with people at the extreme end of mental health crisis, who present with behaviour other services find challenging; with issues such as dissociation, hearing voices, self-harm and plans to end their lives. We aim to provide a compassionate and containing experience for visitors.

More about Dial House and our approach

Dial House is a welcoming and safe sanctuary from which we run an out-of-hours service for people in crisis. We have an open attitude to ‘crisis’, seeing it as something that could be related to a person’s mental health problems being particularly bad, or a ‘life crisis’ such as relationship breakdown, losing a job etc. You are welcome to use Dial House as little or as often as feels useful to you, though we do stress that we are here for your worst times.

Some people visit Dial House once or only a few times, until their crisis has passed. Others use the service in a more long-term way, for out-of-hours support with serious mental health problems or because their lives are very difficult. We welcome both of these approaches and anything in between. Regular visitors may be invited in for a review with a senior worker, but this is usually just to ‘check-in’ to make sure we are providing the best possible support and get feedback.

At Dial House, we aim to provide a welcoming, safe place, so staff are always around in the social areas to support you to feel safe. We offer one-to-one support sessions where you can talk about what’s going on for you; you can socialise with staff and other visitors; or even use our facilities and have something to eat, a shower etc.

Our therapeutic work with visitors is based on the Person-Centred Approach, devised by American Psychologist Carl Rogers in the 1950s. This means we try to maintain certain conditions in our relationships with visitors – including empathy (we try to understand what’s going on for you), congruence (we’ll be honest about how we feel), we will not judge you, and we let you direct your own life (and your time in Dial House).

Listen to Barry (DH Manager) and Simon (DH Senior Worker) talking about our application of the Person-Centred Approach:

More information on our approach can be found here.

How to visit

During lockdown, please contact us at any time between 6pm–2am on Mon, Weds, Fri, Sat and Sunday.

We open at 6pm. If you wish to visit, call 0113 260 9328 or text  07922 249 452 on the night you want to come; we don’t book appointments for future days, sorry. We get busy early so please contact us sooner rather than later. If we don’t pick up the phone, Please leave a voicemail with your name and phone number. Most of our spaces are allocated by 7:30pm.

BSL users: text us at 6pm on 07922 249 452 and we will ask an interpreter to come in to Dial House (we do not have BSL crisis staff on shift). But: Deaf Connect provides online BSL support on Monday evenings: text/Glide/Facetime 07500 870 987.

Further details about when to contact us

If you wish to visit Dial House, please call 0113 260 9328 on the night you want to come.

(You can also text us on 07922 249 452 and we will call you back).

During lockdown, please contact us at any time between 6pm – 2am on Mon, Weds, Fri, Sat and Sunday.

We usually take requests from people who want to come between 6pm and 7pm on the night. However, since July/August this year (2019), we’ve become incredibly busy. Some nights we’d taken our limit of requests by 6:15. Things have eased off a little now (Dec 2019) but it is still better to get in touch sooner rather than later.

During lockdown, please DO NOT turn up at Dial House – we will not let you in. Sorry!

If it is your first visit, you can turn up at the door between 6pm and 7pm, though you may have to wait until 7:45 for support (due to meetings and staff breaks). However, it is better if you can phone in advance due to us being very busy. If you’ve been before and turn up at the door  – sorry – we will take your referral and ask you to leave until our meeting ends at 7:30pm.

We always try to hold back some space later in the evening. So if you’re new and it’s after 7:30pm please contact Connect immediately on 0808 800 12 12 stating that you wish to visit Dial House for the first time.

If you’ve been before: please contact Dial House between 6-7pm or Connect from 9pm. We make decisions about the late spaces at 9:30pm.

BSL users :text us at 6pm on 07922 249 452 and we will ask an interpreter to come in. We do not have BSL crisis staff on shift.

If you have any comments or feedback about Dial House, please feel free to contact Simon Richardson, Acting Dial House Manager on 0113 260 9328 (office hours Monday, Tuesday, and Thursday), or email