CONNECT HELPLINE: 0808 800 1212
DH@Touchstone: 0113 249 4675
DIAL HOUSE: 0113 260 9328
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Connect Helpline volunteers

Connect Helpline volunteers


Connect Helpline provides emotional support for adults in Leeds aged 19+ over the phone or online. The Helpline is open every night of the year 6pm–2am. Connect currently operates remotely, with both staff and volunteers working from home in a quiet and confidential space. We ask people to commit to one shift per week, usually from 5.30pm–10:30pm. Volunteers answer calls to the helpline and are supervised and supported by paid shift coordinators. Volunteer training takes place 3–4 times per year and runs over four days. The course is intensive and covers our philosophy, listening skills, self-development work and practice calls. Volunteers are supervised and debriefed throughout each shift and also attend group supervision 3–4 times a year. As well as this they have access to ongoing training.

After receiving your application, we’ll conduct some reference checks and invite you for an informal chat to discuss the training and when the next one will start.

Read some Connect Volunteer FAQs.

Poster advertising for volunteers, blue background with text and a QR code in the top left corner. Text reads as follows. Looking to learn new skills, try something new, maybe change career? Interested in working in mental health and want to gain experience? Want to give something back to the community? Volunteers required on Connect helpline. Connect provides emotional support to people in crisis over the phone and online. Volunteer once a week 5.30pm - 10.30pm. Work remotely at home. Scan the QR code or go to Call: 0113 260 9328 Email: Our next training round: Sunday 24th September in-person 10.30am – 4.30pm; Tuesday 26th September over Teams 6pm – 9.30pm; Tuesday 3rd October over Teams 6pm – 9.30pm; and Tuesday 10th October over Teams 6pm – 9.30pm
Why volunteer with Leeds Survivor-Led Crisis Service?

People who are studying for or beginning a career in counselling, social care or psychology often find volunteering here particularly helpful in providing them with practical experience.

How to apply

Click here to download an application pack. In it you will find documents explaining the work LSLCS does and our guiding philosophy, along with our volunteers policy. Also contained is the application form which you can send to or click here to access an online application form.