CONNECT HELPLINE: 0808 800 1212
DH@Touchstone: 0113 249 4675
DIAL HOUSE: 0113 260 9328
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Connect Helpline volunteers

Connect Helpline volunteers


Connect volunteer training currently takes place over Zoom.

Our volunteers generally begin with us on the Connect Helpline, based at Touchstone Support Centre in Harehills, East Leeds. We ask people to commit to one shift per week, usually from 6pm–10:30pm. Volunteers answer calls to the helpline and are supervised and supported by a paid shift supervisor and helpline worker. Volunteer training takes place 3-4 times per year and runs over four days, usually on consecutive weekends. The course is intensive and covers our philosophy, listening skills, self-development work and practice calls. Volunteers are supervised and debriefed throughout each shift and also attend group supervision 3-4 times a year. As well as this they have access to ongoing training. Volunteers receive meal and travel expenses for each shift, including a taxi home.

After receiving your application, we’ll conduct some reference checks and invite you for an informal chat to discuss the training and when the next one will start.

Why volunteer with Leeds Survivor-Led Crisis Service?

People who are studying for or beginning a career in counselling, social care or psychology often find volunteering here particularly helpful in providing them with practical experience.