Dial House is a place of sanctuary open 6pm–2am every Monday, Wednesday, Friday, Saturday and Sunday evenings. Visitors can access Dial House when they are in crisis, relax in a homely environment and have an hour of one-to-one support from the team of Crisis Support Workers.
At Dial House, we have a family room so parents in crisis can bring children with them. We also transport visitors to and from the house by taxi to ensure their journeys are safe and comfortable. We can also support deaf visitors using BSL.
If you wish to visit, call 0113 260 9328 or text 07922 249 452 between 6pm and 7pm on the night you want to come. If you are a BSL user, you can also use Glide (07922 249 452) or Skype (dialhousebsl) to contact us too.
If it is your first visit, you can turn up at the door between 6pm and 7pm, though you may have to wait until 7:45 for support (due to meetings and staff breaks).
If you’ve visited Dial House before, you must contact us first.
We have usually allocated all spaces for the evening by 7:30pm. We often have a little space later on; so if it’s after 7:30pm and you wish to visit tonight, call Connect Helpline on 0808 800 12 12 and ask about getting a late visit to Dial House.
Dial House is a welcoming and safe sanctuary from which we run an out-of-hours service for people in crisis. We have an open attitude to ‘crisis’, seeing it as something that could be related to a person’s mental health problems being particularly bad, or a ‘life crisis’ such as relationship breakdown, losing a job etc. You are welcome to use Dial House as little or as often as feels useful to you, though we do stress that we are here for your worst times.
Some people visit Dial House once or only a few times, until their crisis has passed. Others use the service in a more long-term way, for out-of-hours support with serious mental health problems or because their lives are very difficult. We welcome both of these approaches and anything in between. Regular visitors may be invited in for a review with a senior worker, but this is usually just to ‘check-in’ to make sure we are providing the best possible support and get feedback.
At Dial House, we aim to provide a welcoming, safe place, so staff are always around in the social areas to support you to feel safe. We offer one-to-one support sessions where you can talk about what’s going on for you; you can socialise with staff and other visitors; or even use our facilities and have something to eat, a shower etc.
Our therapeutic work with visitors is based on the Person-Centred Approach, devised by American Psychologist Carl Rogers in the 1950s. This means we try to maintain certain conditions in our relationships with visitors – including empathy (we try to understand what’s going on for you), congruence (we’ll be honest about how we feel), we will not judge you, and we let you direct your own life (and your time in Dial House). More information on our approach can be found here.
The service is open 6pm to 2am, Monday, Wednesday, Friday, Saturday and Sundays (including Christmas and Bank Holidays). If you feel in crisis and would like to visit the service, ring and refer yourself on 0113 260 9328. (if you don’t have credit to ring, you can text a request to 07922 249 452 for us to ring you back. We’ll ask you a few questions about how you’re feeling and what’s going on for you.
We have space to support up to ten visitors per night so we will discuss your referral as a team and get back to you. Most visits are arranged by 7.30 pm so it’s best to ring before then – but we usually hold some space back later so it’s still possible to arrange a visit if you feel in crisis later in the evening. After 7:30, our referrals are taken by our sister service Connect – please call Connect on 0808 800 12 12.
If we are full, or if you’d prefer not to come to Dial House, Connect Helpline staff are available to provide crisis support over the phone until 2am. More information about Connect Helpline